Refund policy

At Vindaa, we aim to ensure that every customer has a pleasant shopping experience. If you are not satisfied with your purchase, we offer a simple return and exchange process.

Return Window

Customers may request a return or exchange within 7 days of delivery.

Return or exchange requests made after 7 days from the delivery date will not be accepted.

Return Eligibility

To be eligible for a return or exchange, the product must meet the following conditions:

  • Product must be unused and unworn

  • Product must be returned in original packaging

  • All tags, boxes, and accessories must be intact

  • Product must not be damaged by the customer

Returns will not be accepted if the product:

  • Has been used or worn

  • Is damaged after delivery

  • Is missing packaging or tags

  • Was customized (if applicable)

Return Pickup

Once your return request is approved, Vindaa will arrange a pickup from your delivery address at no additional cost.

Please ensure the product is packed securely to avoid damage during transit.

Refund Process

After the returned product is received and inspected, the refund will be processed.

Refund methods:

  • Prepaid Orders: Refund will be processed to the original payment method.

  • Cash on Delivery (COD) Orders: Refund will be processed via UPI or bank transfer.

Refunds are typically processed within 5–7 business days after the returned product passes quality inspection.

Exchange Policy

We currently offer exchange only for the same product in case of size or product issues, subject to stock availability.

If the same product is not available in stock, a refund will be issued instead.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

In such cases, we will arrange a replacement of the product. If the replacement product is not available, a full refund will be issued.

Order Cancellation

Customers can cancel their orders at any time before or after shipment, provided the order has not been successfully delivered.

If the order has already been shipped, the cancellation will be processed as a return after delivery.

Contact Us

For return or exchange requests, please contact us:

Email: vindaaecommerce@gmail.com
Phone: +91 9699538082